About Us

Husband and wife team, Fred and Michelle Pappalardo, share over 40 years of combined experience in the building and real estate professions. They also share the same passion for unique and beautiful living spaces, and are dedicated to serving their clientele with a quality based common sense approach to remodeling.


Fred Pappalardo
Fred Pappalardo is a 3rd generation builder/contractor who believes in the art of old school craftsmanship while embracing today’s technologies to create individualized energy efficient living spaces for his clients. Fred’s experience remodeling homes of all ages and styles helps him offer creative design solutions often required when merging new with existing construction. Fred has held an unrestricted Construction Supervisor's License for over 25 years, is a Licensed Home Inspector, Registered Home Improvement Contractor, and an EPA Lead Certified Contractor (RRP) and realizes the importance of continuing education in this ever-changing industry. Clients love his approachability, and the positive attitude he carries throughout the remodeling process.


Michelle Pappalardo
Michelle Pappalardo is the Project Manager for Big Island Pond Remodeling and a Licensed New Hampshire REALTOR ®. She is the liaison between Big Island Pond’s clients and the field, assisting them through all phases of their project. The marriage of these two complementary professions gives Michelle the ability to guide remodeling clients in making design choices that will bring the greatest return on their investment. Michelle is continually seeking new ways to streamline and simplify the remodeling process and believes that truly understanding a client’s goals and intentions for their new space and open and honest communication are the key factors to a successful finished product.

Together with our invaluable employees and loyal trade subcontractors, we pledge to provide a rewarding and fun remodeling experience, while delivering the personal service our clients deserve and appreciate!

Kind Words From Our Clients

  • Dale D. Hampstead, NH

    Composite Deck Remodel/Replacement

    The amazing work completed by Big Island Pond Remodeling exceeded our expectations. They designed and rebuilt a wraparound deck, and the job was 10+. Owners Michelle and Fred were extremely professional and offered great suggestions and ideas, as well as talked through our expectations of the project. From beginning to end they were simply spot on, and oh so prompt! The staff are geniuses in their creativity, and the quality of their work is unparalleled. The team communicated with us every step of the way and completed the project within the time we allotted. We’re obviously extremely pleased to show off our new deck, but of course we give them ALL the credit. We couldn’t be more impressed and would HIGHLY recommend them.

    Dale D. Hampstead, NH
  • Nicole C. Salem, NH Arlington Pond

    Kitchen and Interior Remodel

    I cant recommend this company enough...can I add i a few stars?! Punctual, excellent communication, quality work...they completely exceeded all our expectations from start to finish. The crew was on site at 8am every day, worked till 5. Even my neighbors commented how punctual and hard they worked! They stayed on schedule and I am in LOVE with my first floor remodel! I cant praise them enough! ❤
    Nicole C. Salem, NH Arlington Pond
  • Cheri L. Londonderry, NH

    Bedroom and Family Room Addition

    I would wholeheartedly recommend Big Island Pond Remodeling to anyone & everyone! They built a two room addition on our existing home in late 2018. We started looking for contractors in April 2018. The ones who bothered to call back, and then, actually show up for an appointment, were far from what I considered professional, respectful or confidence-inspiring for this very important project to us. I was extremely frustrated in my search when someone recommended BIP to me.

    From the get-go, it was a completely different experience than others we had met with... almost too-good-to-be-true good… but they actually were EVERYTHING they had initially seemed to us to be. Moreover, they “delivered” everything they said they would and MORE! I loved the husband-wife team, Fred as the Contractor & Michelle as the Project Manager. As a woman, it can be intimidating dealing with male contractors. It was nice to be able to communicate with another woman about ideas and things...or questions that maybe I thought would sound trivial to a man. Not only is she a genuinely nice person, and always super pleasant to deal with, but she kept a firm grasp of all the many details discussed over an approximate 4 month period (from 1st meeting to project completion)...things that maybe even I had forgotten about! She was always on top of things and kept me informed every step of the way. That was very much appreciated, and also comforting, to know where we were and what was next! Fred is also a genuinely nice person. And man, does he know his stuff! His overall knowledge of construction and everything it entails is truly amazing. He can quote building codes off the top of his head like it’s nobody’s business. He actually saved us time and a lot of money by talking down our town building inspector from requiring something not at all necessary and that would have been costly. Fred did this with his knowledge of code, creative problem solving abilities and his great people skills to appease the inspector with another simpler solution to the situation with which that the inspector had an issue. While Fred is current on codes and super knowledgeable, he is also old-school. And I really respect that about him. He sets a high bar for work ethic, the quality of work and wanting his clients to be happy with the end result. It’s hard to find people like him, or his wife Michelle, these days that are so hard-working, conscientious and caring. Both Fred & Michelle worked so hard for us, wanted the very best that could be done and most of all, wanted us to LOVE the finished project. And we absolutely do! We love them too! The same goes for the BIPR crew and sub-contractors. They were all hard working, respectful professionals that were a pleasure to have around during the building process. And that says alot for people whom I at first didn’t know that had to see me fresh out of bed in the morning in my pj’s & messy hair. The last thing I have to say is that Big Island Pond Remodeling is an 100% CLASS ACT and we feel so very happy and so very fortunate that we found them to do our project. I will always call them first for any future home projects and recommend them to anyone I can.
    Cheri L. Londonderry, NH
  • Jill S. Salem, NH

    Kitchen Remodel

    From the planning stages, down to the completed project I could not be happier with Big Island Pond Remodeling and my new kitchen. Michelle and Fred were great to work with and communicated throughout the project with me. They saw my vision and made it become a reality. They were extremely knowledgeable regarding all of my questions and requests. They transformed my space even better than I imagined. Everyone that walks into my kitchen is amazed at the transformation. It truly is beautiful. All of the vendors we used were top notch and extremely helpful. Their workers were professional, hard workers and great people and trust me that makes day to day renovation life so much easier. My home looks amazing and I will definitely use them again for any upcoming projects. I highly recommend them if you need work done in your home!

    Jill S. Salem, NH
  • T. Morris, Big Island Pond
    Multiple Bath Remodel
    Thanks you so much Fred, Michelle and their team for a job well done. While our job was not a large one it had a huge impact. Michelle was great at identifying my real need and suggesting ways in which to achieve it. Fred and his team executed the job in a professional, clean and efficient manner. Communication throughout the process was excellent. I highly recommend them and would certainly use them again as other projects arise. Thank you!
    T. Morris, Big Island Pond
  • Lake Front Cottage, Dave I., Derry, NH

    Window and Door Replacement, ProVia Products

    "Fred replaced all my windows, they came out absolutely perfect!! Quality job, very professional, and done in a timely manner!"

    Lake Front Cottage, Dave I., Derry, NH
  • Tom and Dotty D., Derry, NH
    Garage Addition, Family Room Renovation, Window and Door Replacement
    "We had a fire at our home. The garage was a total loss and our attached family room needed to be gutted and totally redone. Fred came out to see us as soon as I called him for an estimate. He and Michelle dealt with our insurance adjusters and came up with a plan for rebuilding. They are a professional, skilled and caring company. This was a very stressful time for my husband and I and they eased our anxiety level immensely. They are so knowledgeable about all aspects of rebuilding and remodeling and gave us such fantastic ideas that we never even thought of. We also had them replace our front door and add windows to our living room. Michelle was so helpful in bringing ideas and samples to us. I was so grateful to have her great insight and ideas. This company is top of the line and I have recommended them to many of my friends . My dog does miss the guys as they were so kind to her as well!!! My home was always left clean as well as the work area outside which was truly appreciated..."
    Tom and Dotty D., Derry, NH
  • Jim C. Auburn, NH

    New Entry Door, Kitchen Remodel

    "We just had a Provia door installed by Big Island Pond Remodeling this fall. And for the 1st time since we moved in our front entry is not cold. For years we put those draft bean bags in front of the door to try to keep the cold air from coming in & we installed rubber insulation tape on the sides, which made the door difficult to operate properly. This winter not only is our new Provia energy efficient and our entry stays warm, the door is beautiful too.  We are returning customers, and in the recent past have had Fred and his crew replace all of our windows and remodel our kitchen as well.   A great new design with quality products, we receive compliments all of the time!"

    Jim C. Auburn, NH
  • Karen R, Manchester, NH

    ProVia Entry Door

    "We have had our Provia front door since last March. Not only is it beautiful but it keeps all of this frigid air out. The hardwood floor near the door doesn’t even get cold anymore. Couldn’t be happier!"

    Karen R, Manchester, NH
  • Kevin and Patricia H., Salem, NH

    Exterior Replacement Project, Windows, Doors, Composite/PVC Stairs

    "We recently hired Big Island Pond Remodeling to side our house plus replace doors, windows and front stairs and we couldn’t be happier with the results. We’ve received a lot of positive comments from our friends and neighbors on how nice it turned out. Fred and Michelle were great to work with, very friendly, knowable and professional. The same can be said for Eric and Stan. We enjoyed having them around every day as they worked on the project. We are also very pleased with the ProVia doors and windows, they look great. We plan to bring them back to remodel our kitchen and would highly recommend BIP to anyone."

             

    Kevin and Patricia H., Salem, NH
  • In-Law Suite, 3 Season Addition, Interior Remodel

    "Fred and Michelle worked with our family to renovate rooms in our home to create an in-law suite. They added doors, put down new flooring, built a closet, took down a wall, made a half bath/laundry into a full bathroom, and relocated the laundry to an upstairs bathroom. From planning the project and consulting on the budget to the completion of the project, Fred, Michelle, their subcontractors and staff were a pleasure to work with. They all respected our ideas and opinion...s and never hesitated to answer any question fully. They were on time every morning and left the house clean at the end of the day. Their communication was clear and prompt so there were never any surprises.

    Next, we worked with Fred and Michelle to add a three season sunroom to the back of the house. When it was clear that our budget would not accommodate the four season room we originally wanted, Fred and Michelle worked with us to design a space that fit our budget. They created a room that is beautiful and that we all enjoy using. I so appreciated their willingness to work with us throughout the planning phase of the project. They listened to what we wanted and took the time to find the right materials and design for the space. We love working with the people of big Island Pond Remodeling. I look forward to working with them again in the future!"
     

    Kelly C.

  • Steve and Phyllis B.

    Window and Door Replacement

    "We re THRILLED with the new windows and LOVE our new storm door!

    Fred did a great job installing.. the door feels solid and we really like it. The Provia products are way better than anything else we looked at in the big box stores, yet costs about the same."

    Steve and Phyllis B.
  • Tom and Lisa H.

    Multiple Bath, Laundry Room Remodel

    "Fred and Michelle make a great team. Hired them to redo THREE bathrooms and create a laundry room for us. Extremely professional, fair prices, highly recommend!"

    Tom and Lisa H.
  • Sheri W.

    PREPARE HOME FOR THE REAL ESTATE MARKET

    "We were referred to this company by our realtor when we were looking to have repairs and upgrades done to our home prior to listing. Fred and Michelle were wonderful to work with ! Fred was very professional, yet down to earth and friendly. It was a very stressful time for us and they were supportive and the work they completed for us was top notch ! Additionally, they referred us to other contractors we needed for other projects.... We highly recommend Big Island Pond Remodeling !!"

    Sheri W.
  • Sebastian R.

    Multiple Home Renovations

    "Fred and Michelle have been a fantastic team to work with for the past decade during which we've slowly been renovating our home. Fred and the personnel he employs have always done exceptional work at a fair price. We're now moving, and only hope that we'll find someone as honest, respectful, and capable at our destination."

    Sebastian R.
  • Keith and Amy B.

    Kitchen and Multiple Bath Remodel

    "Fred and Michelle were outstanding to work with and our project (full kitchen remodel) was planned for 5 weeks and that is exactly what it ended up being. The work is top notch, and Fred pays attention to the little details that you as the homeowner don't always think of. Michelle took care of all of our planning where we had very little to do except pick the products we wanted. I would highly recommend them, and can't wait to work with them again."

    Keith and Amy B.
  • Marc and Lauren C.

    Kitchen Remodel with Chimney Exposure

    "We learned of Big Island Pond (BIP) through a personal referral. We had seen their work and it was high quality with an exceptional level of detail and there was a high-degree of follow through from BIP all the way to the finish. When we were in the bidding phase to re-do our kitchen (which included the knock down of a weight bearing wall) it was clear to me that I wanted to work with Fred and Michelle and the Big Island Pond team. They listened to understand our plan for the space, asked all the right questions, and gave input where needed. I felt that we were aligned at the onset of the project and open communication occurred throughout the project to make sure we were always on the same page. When the project reached its completion they made sure we were happy and satisfied customers by attending to every last detail. Thanks Big Island Pond, we love our new kitchen!"

    Marc and Lauren C.
  • Daniel and Lisa D.

    Master Bath Remodel, Home Repair

    "If you are searching for a trustworthy, high-quality, fair-priced, and reliable contractor for your remodeling and replacement needs, then you found ‘em. Big Island Pond Remodeling & Replacement Specialists started with us by way of coming to our rescue one day, but ended up putting together show room quality work that was, and still is, the envy of our neighbors. You can stop reading right there if you like, but feel free to take a look at our journey...

    I first met Fred Pappalardo where he was volunteering his time and expertise with a local youth organization. I have to say, I liked him immediately, but I wasn’t quite ready to take on any large projects at my Derry home. Well, winter would have something to say about that, because before I could get a handle on them, much of my home was overtaken with ice dams. Not knowing quite who to call, I called Fred for advice at first. Without hesitation Fred and his crew were at my house mitigating what had become some record-breaking ice dams. In my case the damage was extensive, but I really felt like I had a trustworthy friend in my corner to guide us through the process from insurance adjuster to full recovery.

    Some of the damage from the ice dams meant a bit of remodeling in our master bathroom was inevitable. Noting this was the case, my wife and I opted to move forward with a full master bath remodel we had been putting off. Fred, his wife Michelle, and the crew at Big Island Pond Remodeling approached the work with the same sense of urgency and balanced care I witnessed the first time they were at my house. For me, the real test of character in evaluating a contractor is the way they treat your home. Do they track mud in?, Do they bang walls?, Do they clean up after themselves?, Can you find where they took short cuts? BIP simply does it right, all the time.

    Today our bathroom could easily make the cover of any home improvement magazine and take top prize were it a contest of craftsmanship. If you are looking for a remodel, call Fred at Big Island Pond and tell him you want to see pictures of the remodeled bathroom from the house that had the disastrous ice dams, you’ll be glad you did."

    Daniel and Lisa D.
  • Jennifer B.

    Family Room and Wet Bar Addition, Siding and Window Replacement

    "We have had an EXCELLENT experience with Big Island Pond Remodeling from start to finish. We transformed an old deck into a beautiful 4-season sun room with the help and expertise of Fred, Michelle, and their team.

    Throughout the entire process, they went out of their way to minimize the impact of construction on our home and family life. With 3 young kids, they took special effort to make sure the work site was buttoned up and safe on a daily basis.

    Fred and Michelle kept us informed about progress and any changes that needed to occur. As with most big projects, there were a few minor hiccups along with way. The thing that most impressed me about BIP Remodeling is that they immediately responded and took care of any issue.

    Thank you Big Island Pond Remodeling and Replacement Specialists!!"

     
    Jennifer B.
  • Laura and Eric M.

    Full Home Remodel, 3 Season Addition

    "Extremely happy to recommend Big Island Pond!!

    Where do I begin? We planned an extensive remodel of our home as well as some significant additions. It involved redesigning a living space and kitchen, adding a bathroom, renovating two other bathrooms, creating new lighting in almost every room in the house, and adding a screen porch. There were other minor projects and each one of them would have required a contractor and subs. We interviewed five different contractors over a period of about seven months before we finally found Fred and Big Island Pond Remodeling.

    They were clearly the least expensive but that was not why we hired them. My wife is extremely detail-oriented and was on site almost every day with questions about what was being done, design elements, growth options - you name it. Fred, Michelle, Rob, and Eric were always supportive and respectful no matter what the question - no question too dumb and a genuinely positive environment - not always the case once shovels go into the ground.

    I'm a woodworker - a lifelong hobby. I can't say enough about the attention to detail Fred maintained on every aspect of the project. His focus on maintaining symmetry as the design progressed really paid off and we've received countless compliments on the work they did for us."

    Laura and Eric M.
  • KITCHEN/DINING ROOM REMODEL

    "I hired Big Island Pond Remodeling to remodel my kitchen/dining room to a modern, open concept area.  I can't be more pleased with how Fred, Michelle and their whole team handled the huge project.  I called on other contractors prior to BIP and when Fred and Michelle first walked into my home I felt so at ease talking with them and knew they were the ones I should hire.  Each team member in their specialty contributed in making this project a huge success.  They were all so meticulous in their work.  Any questions or concerns I had, they were attentive and prompt.  I would highly recommend BIP to anyone, in fact I am planning on rehiring them for my next project.  I absolutely love my new kitchen!"  -Paula D.

    PS. "Knowing my mother and her obsessive/indecisiveness, Big Island Pond Remodeling and their team are 100% angels for all of their patience in working with her.  The kitchen is amazing!" -Erica, Paula's daughter

       
    Paula D.